ESHTE - Escola Superior de Hotelaria e Turismo do Estoril

Escola Superior de Hotelaria e Turismo do Estoril

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Hotel operations management : David K. Hayes, Jack D. Ninemeier, Allisha A. Miller

por Hayes, David K.; Miller, Allisha A., co-autor ; Ninemeier, Jack D., co-autor

Administração hoteleira

Hotel management

Gestão hoteleira

Boston : Pearson, cop. 2017

DESCR. FÍSICA:

595[7] p. : il. color ; 26 cm

978-0-13-433762-3

Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s—and their own—success.

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ESHTE - Escola Superior de Hotelaria e Turismo do Estoril