Login Listas Bibliográficas - 0 Ajuda  Biblioteca   Catálogo   O meu registo  Simples Índices Elaborada Histórico Pesquisar por:  Palavras chave       Redefinir pesquisa       Número BIB (NCB): 12837   LDR:  00324nam  2200181   4500 001:  12837 010:     $a978-0-13-433762-3 021:     $aPT 100:     $a20181009d2017    km y0pory0103    ba 101:  0  $aeng 102:     $aUS 105:     $aya z 001yy 106:     $ar 200:  1  $aHotel operations management$eDavid K. Hayes, Jack D. Ninemeier, Allisha A. Miller 205:     $a3rd ed. 210:     $aBoston$cPearson,$dcop. 2017 215:     $a595[7] p.$cil. color$d26 cm 330:     $aHotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s—and their own—success. 606:     $2LQS$aAdministração hoteleira 606:     $2LQS$aHotel management 606:     $2LQS$aGestão hoteleira 675:     $a658-6$vBN$zpor 700:   1 $aHayes,$bDavid K. 701:   1 $aMiller,$bAllisha A.$4070 701:   1 $aNinemeier,$bJack D.$4070 801:   0 $aPT$bESHTE$gRPC 958:     $adoc=12837&img=800$b&res=100&thb=1&pag=1$c&res=150&thb=1&pag=1$d12447_jpeg_150dpi.jpg$fJPG$t1$90 966:     $a12447$s658-6 HAY,H$x1$lESHTE 999:     $aNOVMON Ver Detalhe Bibliográfico    Exportar registo em ISO2709    Exportar registo em MarcXchange Exemplares Local Cota Colecção Tipo Emprést. Estado   Escola Superior Hotelaria e Turismo do Estoril 658-6 HAY,H Geral Empréstimo Em catalogação Assunto:   Email:

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