Biblioteca Celestino Domingues

Escola Superior de Hotelaria e Turismo do Estoril

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Número BIB (NCB): 13474

00704cam 02000229 04500

$a978-0-13-705829-7

$a20200130d2010 km y0pory0103 ba

1	$aMarketing metrics$ethe definitive guide to measuring marketing performance$fPaul W. Farris [et. al.]

$aNew Jersey$cWharton School Publishing,$dcop. 2010

$axv, 414, [4] p.$d24 cm

$aThis book is the definitive guide to today’s most valuable marketing metrics. In this thoroughly updated and significantly expanded book, four leading marketing researchers show exactly how to choose the right metrics for every challenge and expand their treatment of social marketing, web metrics, and brand equity. They also give readers new systems for organizing marketing metrics into models and dashboards that translate numbers into management insight. The authors show how to use marketing dashboards to view market dynamics from multiple perspectives, maximize accuracy, and “triangulate” to optimal solutions. You’ll discover high-value metrics for virtually every facet of marketing: promotional strategy, advertising, and distribution; customer perceptions; market share; competitors’ power; margins and pricing; products and portfolios; customer profitability; sales forces and channels; and more. For every metric, the authors present real-world pros, cons, and tradeoffs--and help you understand what the numbers really mean. - It shows how to build comprehensive models to support planning and optimize every marketing decision you make: - Understand the full spectrum of marketing metrics: pros, cons, nuances, and application; - Quantify the profitability of products, customers, channels, and marketing initiatives; - Measure everything from “bounce rates” to the growth of your web communities; -Understand your true return on marketing investment--and enhance it ; -This award-winning book will show you how to apply the right metrics to all your marketing investments, get accurate answers, and use them to systematically improve ROI.

$2LQS$aWeb metrics

$aMarketing metrics

$2LQS$aMarketing social

$aMarketing estratégico

$2LQS$aMarketing digital

$a658.8$vmed$zpor

1	$aFarris,$bPaul W.$4070

0	$aPT$bESHTE$gRPC

$s658.8 FAR, M$a12835$lESHTE$x1

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Biblioteca Celestino Domingues